MyGPOnline vs Updoc: Which Online Doctor Service Fits You?
Updoc and MyGPOnline are both Australian telehealth services offering online medical certificates, prescriptions and GP consultations with registered doctors. The practical differences come down to pricing model, safety policies, and what sits behind the service. Here’s an honest comparison to help you choose.
The short version
- Updoc is one of Australia’s largest dedicated telehealth platforms, with a broad menu of online services and high volume.
- MyGPOnline is the telehealth arm of Family Doctor, Australia’s largest 100% GP-owned medical group with 100+ physical clinics — telehealth backed by a real general-practice network rather than a standalone app.
What to compare when choosing any telehealth service
- Upfront pricing. MyGPOnline publishes flat fees for everything: $19 medical certificates, $39 eScripts, $45 standard consultations, $90 mental health (20 min), $100 after-hours. Whatever service you compare, check the total price — including any add-ons — before you book.
- Who the doctors are. Any legitimate service uses AHPRA-registered practitioners — both Updoc and MyGPOnline do. Also worth asking: does the provider run real clinics where you can be seen in person if telehealth isn’t enough? MyGPOnline does, through the Family Doctor network.
- Safety policies. MyGPOnline does not prescribe drugs of dependence (Schedule 8) via telehealth and never backdates certificates — a certificate or script is only issued when the doctor’s assessment supports it.
- Continuity of care. A telehealth consult is sometimes the start of care, not the end. If you need an examination, bloods or follow-up, MyGPOnline can hand you to a Family Doctor clinic near you instead of leaving you to find a GP from scratch.
When each service makes sense
Updoc may suit you if you already use its platform and it offers a specific service or availability window you need. MyGPOnline is the better fit if you want simple fixed pricing, conservative prescribing you can trust, and telehealth that’s connected to a nationwide network of physical GP clinics — particularly for medical certificates ($19, same day, sick leave / carer’s leave / uni special consideration) and everyday prescriptions.
Also comparing: MyGPOnline vs InstantScripts · MyGPOnline vs Qoctor
Comparison based on publicly available information at the time of writing; services and prices change — check each provider’s website for current details. Updoc is a trademark of its respective owner; MyGPOnline is not affiliated with Updoc. Not for emergencies — call 000. Reviewed by the Family Doctor clinical team. Last updated 18 July 2026.
