MyGPOnline vs InstantScripts: Which Online Doctor Service Fits You?
InstantScripts and MyGPOnline both offer online prescriptions, medical certificates and telehealth consultations with AHPRA-registered Australian doctors. The meaningful differences are in ownership, pricing model and how each service connects to in-person care. Here’s an honest comparison.
The short version
- InstantScripts is one of Australia’s biggest digital-script platforms, owned by Wesfarmers (the group behind Bunnings and Priceline), with a strong focus on fast online prescriptions.
- MyGPOnline is the telehealth arm of Family Doctor — Australia’s largest 100% GP-owned medical group with 100+ physical clinics. It’s telehealth run by GPs who also own and work in real practices, not a retail-group platform.
What to compare
- Ownership and incentives. Who profits from the service shapes how it’s run. MyGPOnline is doctor-owned end to end; InstantScripts sits inside a large retail conglomerate with pharmacy interests. Neither is inherently wrong — but it’s worth knowing.
- Pricing transparency. MyGPOnline publishes flat fees for everything: $19 medical certificates, $39 eScripts (new non-narcotic or repeat), $45 consultations, $90 mental health, $100 after-hours. Compare like-for-like totals before booking anywhere.
- Consultation vs questionnaire. Some script services rely primarily on written questionnaires. At MyGPOnline every certificate and prescription follows an actual consultation with a GP, and is only issued when the doctor’s assessment supports it.
- Safety lines. MyGPOnline does not prescribe drugs of dependence (Schedule 8) via telehealth and never backdates certificates.
- The in-person backstop. When telehealth isn’t enough, MyGPOnline hands you to a Family Doctor clinic near you — same group, real consulting rooms.
When each service makes sense
InstantScripts may suit you if you’re embedded in its app and pharmacy ecosystem. MyGPOnline is the better fit if you want a genuine GP consultation behind every script and certificate, simple fixed pricing, and a service that connects to bricks-and-mortar general practice — see online prescriptions and medical certificates.
Also comparing: MyGPOnline vs Updoc · MyGPOnline vs Qoctor
Comparison based on publicly available information at the time of writing; services and prices change — check each provider’s website for current details. InstantScripts is a trademark of its respective owner; MyGPOnline is not affiliated with InstantScripts. Not for emergencies — call 000. Reviewed by the Family Doctor clinical team. Last updated 18 July 2026.
