Contact MyGPonline

Get in Touch

Have a question about MyGPonline or need help with your account? Our support team is here to assist you.

Patient Support

For questions about appointments, prescriptions, medical certificates, or your account:

• Email: [email protected]
• Response time: We aim to respond within 24 hours on business days

Book an Appointment

Ready to see a doctor? You can book an online telehealth appointment 24/7. Our Australian-registered GPs are available around the clock.

Technical Support

Having trouble connecting to your appointment or experiencing technical issues? Try these steps first:

1. Check your internet connection is stable
2. Ensure your browser allows camera and microphone access
3. Try refreshing the page or using a different browser (Chrome or Safari recommended)
4. If the issue persists, email [email protected] with details of the problem

Business Enquiries

For partnership opportunities, corporate telehealth solutions, or media enquiries, please contact us at [email protected].

About MyGPonline

MyGPonline is operated by Family Doctor Pty Ltd (ABN 87 156 304 657). We are one of Australia’s leading telehealth providers, connecting patients with AHPRA-registered General Practitioners via secure audio and video consultations, available 24 hours a day, 7 days a week.

Important: For medical emergencies, call 000 immediately.